At Starlight Christmas Firs, we want your Christmas shopping experience to be smooth from checkout to delivery. We are committed to making it easy for you to order your favorite artificial Christmas tree and have it delivered directly to your doorstep.

This Shipping and Delivery Policy explains how orders are processed, shipped, tracked, and delivered when you shop with us.

1. Shipping Destinations

Starlight Christmas Firs currently ships to customers within the United States only.

All orders are dispatched from our warehouse in California, USA, and delivered to eligible addresses within the United States.

We currently do not offer international shipping.

2. Free Shipping on All Orders

Enjoy FREE SHIPPING ON ALL ORDERS at Starlight Christmas Firs.

We believe finding your perfect Christmas tree should be simple and convenient, without additional standard shipping charges at checkout.

There are no minimum purchase requirements for our free standard shipping offer.

Any optional services or additional charges, if applicable, will be communicated before checkout is completed.

3. Order Processing Time

Orders are typically processed within 1–3 business days after successful payment confirmation.

During this period, your order is verified, prepared, packaged, and made ready for dispatch.

Please note:

  • Business days exclude weekends and US public holidays.
  • Orders placed during weekends or public holidays generally begin processing on the next business day.
  • Processing times may occasionally be longer during peak shopping periods, particularly around Black Friday, Cyber Monday, and the Christmas season.

You will receive an order confirmation after successfully placing your order.

4. Shipping and Estimated Delivery Times

Once your order has been processed and dispatched, it is shipped through USPS (United States Postal Service).

Our estimated delivery timeframe is:

2–5 business days after dispatch.

The estimated overall timeframe, combining order processing and shipping, is approximately 3–8 business days.

Please understand that delivery estimates are not guaranteed and may vary depending on:

  • Your delivery address and location.
  • USPS transportation and operating schedules.
  • Weather conditions and unexpected disruptions.
  • Seasonal demand and holiday shipping volumes.
  • Other circumstances beyond our reasonable control.

We make reasonable efforts to ensure orders are dispatched promptly and reach customers within the estimated delivery window.

5. Order Confirmation and Tracking

After placing your order, you will receive an order confirmation containing your purchase details.

Once your order has been dispatched, tracking information will be provided when available.

You can use your USPS tracking number to monitor your shipment and follow its delivery progress.

Please allow some time for tracking information to become active after dispatch, as USPS tracking systems may not update immediately.

If you have not received tracking information within a reasonable time after dispatch, please contact our customer support team.

6. Delivery Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Before submitting your order, please verify:

  • Recipient’s full name.
  • Street address and apartment or unit number, where applicable.
  • City and state.
  • ZIP code.
  • Contact telephone number, where required.

Starlight Christmas Firs cannot guarantee successful delivery where incorrect or incomplete information has been provided.

If you notice an error in your delivery address, contact us immediately. We will make reasonable efforts to update the information before your order enters processing or is dispatched.

Once an order has been shipped, address changes may no longer be possible.

7. Missed Deliveries and Delivery Attempts

If a USPS delivery attempt is unsuccessful, the carrier may make another delivery attempt, hold the shipment for collection, or provide instructions for rescheduling delivery.

Customers should follow the instructions provided by USPS.

If a shipment is returned to us because of an incorrect address, unsuccessful delivery attempts, or failure to collect the package, additional arrangements may be necessary before the order can be reshipped.

Any applicable arrangements will be communicated to the customer.

8. Delayed, Lost, or Missing Shipments

Although we work to ensure orders are dispatched and delivered as expected, shipping delays can occasionally occur.

If your tracking information has not updated for an extended period, or your order appears to be delayed or missing, please contact our customer support team with your order number and tracking information.

We will review the available tracking details and, where appropriate, work with USPS to investigate the shipment.

If your order is marked as delivered but you cannot locate it, we recommend checking:

  • Around your delivery entrance or designated drop-off location.
  • With household members or neighbours.
  • With building management, where applicable.
  • With USPS for delivery confirmation or additional information.

Please notify us promptly if your package remains missing so we can assess the situation and assist with the next steps.

9. Damaged Packages and Incorrect Deliveries

Please inspect your order upon arrival.

If your Christmas tree arrives visibly damaged, defective, or different from what you ordered, contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos showing the product.
  • Photographs of the outer packaging and shipping label, where relevant.

Our team will review the information and assist with an appropriate resolution in accordance with our Refund and Return Policy.

Please retain the original packaging until the issue has been resolved.

10. Large and Bulky Shipments

Artificial Christmas trees may be shipped in large or oversized packages depending on their dimensions and packaging requirements.

Delivery arrangements may therefore vary depending on the size of the product and the destination.

Unless expressly stated otherwise at checkout, standard shipping does not include indoor placement, assembly, installation, or removal of packaging.

Customers should ensure that someone is available to receive the shipment where required.

11. Holiday Season Shipping

We understand that receiving your Christmas tree on time is especially important during the holiday season.

During periods of high demand, including Black Friday, Cyber Monday, and the weeks leading up to Christmas, order processing and delivery times may be longer than usual.

We encourage customers to place their orders early to allow sufficient time for processing and transportation.

While we make reasonable efforts to meet estimated delivery windows, we cannot guarantee delivery by a specific holiday or event unless an explicit delivery guarantee has been provided.

12. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact our customer support team.